Emergency communications professionals will have an opportunity to strengthen their response to mental health-related emergencies through an upcoming Crisis Call Training course presented by the National Alliance on Mental Illness (NAMI) and the Alabama 9-1-1 Board.
The eight-hour course is designed for 911 call-takers, dispatchers and other emergency communications personnel. Training will focus on recognizing calls that may involve mental health concerns and understanding the role emergency call-takers play within a broader crisis response system.
Topics will include suicide assessment and intervention, crisis call management, transfers to 988 and warm lines, and scenario-based training. The goal is to provide participants with practical skills they can apply when handling callers experiencing a mental health crisis.
The course will be offered on two consecutive days, with participants attending one eight-hour session. Training is scheduled for Tuesday, Sept. 15, and Wednesday, Sept. 16, from 8 a.m. to 5 p.m. at the Cullman County Sheriff’s Office Training Facility.
The program highlights the increasingly important connection between 911 emergency communications and behavioral health crisis services. By helping dispatch professionals identify potential mental health emergencies and determine appropriate responses, the training aims to support safer and more effective outcomes for callers in crisis.
Those interested in attending can register through the link provided by organizers. Additional information is available by contacting Laura at Laura@al911board.com.
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